Debt Collection

Payment is not forthcoming

An organization's account receivables department is the first to notice that invoices are not being paid. Of course these debtors are reminded of payment and, where possible, pick up the phone or start the conversation. After all, disrupting the good relationship is not the intention. Sometimes the problem turns out to be of a financial nature and a payment agreement can be made in good consultation. But what happens if the debtor remains negligent?

Debt collection by Kienhuis Legal

Employees of Kienhuis Legal can take over the debt collection from you. Private debtors first receive a so-called 14-day letter, in which we give them notice of default and offer them one more opportunity to pay the invoice without additional collection costs. If payment is not forthcoming, we will send the debtor a demand letter in which we make it clear to the debtor that this is the last letter before we proceed to take legal measures.

If your debtor is not a private individual, but acts on behalf of an organisation, we will immediately send them the demand letter. The 14-day letter is not necessary in this case. The collection agents will also contact the debtor by telephone to find out why the invoice is not paid.

The debtor may not be able to pay the claim in one go. We will then try to come to a payment arrangement with your debtor that is satisfactory for you. The approach is of course always that your debtor pays in one go. If, despite everything, payment is not forthcoming, we can proceed to take legal measures in consultation with the client. In that case, we will start legal proceedings before the competent court. We engage our specialised lawyers for the legal proceedings.

Collection costs

The collection activities are carried out at a brisk pace at competitive rates by Kienhuis Legal. Our goal is always to collect the claim in full. If you wish, we also take care of maintaining a good relationship between you and your customers.

Here you will find our collection conditions.

For more information about our collection options, please contact one of our collection agents via: incasso@kienhuislegal.nl or +31(0)53-480 42 00.

Did you receive a collection letter from us? Then the information below may be of interest to you.

What does the monetary claim consist of and how can you pay it?

The collection and demand letters sent by Kienhuis Legal explain how the total monetary claim has been estimated. Usually it will concern one or more main claims, for which extrajudicial costs and statutory (commercial) interest are also claimed.

The letter states how you can pay the claim. In general, you will be able to transfer the money to the escrow account of Kienhuis Legal, with a payment reference stated in the letter.

The possibility of making a payment arrangement?

If you are unable to pay the claim in one go, you can always contact us to try to agree on a payment arrangement. To do so, you can contact the debt collection lawyer who sent you the demand letter.

Whether a payment arrangement can be agreed depends, among other things, on the amount of the partial payments and the frequency of the payments. In addition, we are dependent on the approval of our client for agreeing on a payment arrangement.

Complaints procedure

If you object to the amount of an invoice or have a complaint about our debt collection activities, you can submit a complaint to our office. On the Complaints and Disputes page you will find more information about submitting complaints and our complaints procedure.

Assistance and the 113 Suicide Prevention Foundation

We understand that it is not always possible to pay all claims. If you cannot keep your head above water and have completely lost the financial overview, do not hesitate to raise the alarm with the competent authorities in time. In particular, we refer to the webpage of the municipality of Enschede "Help with money worries". This website provides various useful tools to get a better overview and thus take the first step towards a better financial situation.

Finally, the following. If you have money worries or money problems and this drives you to total despair, or if you are no longer satisfied with life because of this, know that you are not alone in this. At Stichting 113 they are there for you day and night. They offer a listening ear and look at how they can offer help with money problems, for example. They can be reached via the free telephone number 0800-0113. They can also be reached by chat via the website www.113.nl.