Complaints and disputes

Complaints and disputes

Our organization does everything it can to provide you with the best possible service. However, it is possible that you are dissatisfied with a certain aspect of our services or with the amount of an invoice.

In that case, you can make your objections known in writing to our complaints officer. Our complaints officer strives for a speedy settlement of your objections. It goes without saying that this is done free of charge and in good consultation with you. You will always receive written confirmation of the solution advocated by our complaints officer.

Legal Profession

Complaints & Disputes

The complaints officer for the legal profession within Kienhuis Legal is Lesley Broos.

An elaboration of the Complaints Procedure can be found in the Complaints Procedure Regulations.

If you do not believe that our consultation leads to a satisfactory result, you can opt to submit a complaint to the Disputes Committee for the Legal Profession (hereinafter referred to as the Disputes Committee) to which our organisation is affiliated up to 12 months after the date of the written response from our organisation.

Our organization undertakes in advance to cooperate with the procedure before the Disputes Committee and to accept the decision of the Disputes Committee as binding. The award will then also be binding on you, either in the form of an arbitral award (business clients) or in the form of a binding opinion (private clients). There is no appeal against the decision of the Disputes Committee.

If you submit a complaint to the Disputes Committee, this means that you accept that our organization also has the right to submit a dispute about a disputed invoice to the Disputes Committee, which will then make a binding decision.

The Disputes Committee is also authorised to rule on claims for damages up to an amount of up to €10,000,-.

Secretary of the Disputes Committee for the Legal Profession:

Bordewijklaan 46 5291 XR The Hague P.O. Box 906002509 LP The Hague T (070) 310 53 10 F (070) 365 88 14

Click here for the disputes committee if you are a business client.

Click here for the disputes committee if you are a private client.

Complaints WSNP

If you are dissatisfied with the handling of a statutory debt restructuring by an administrator or with the conduct of the administrator, you can submit your complaint in accordance with the internal WSNP Complaints Procedure.

Insurer: AIG Europe Ltd., K.P. van der Mandelelaan 50 (3062 MB), Rotterdam.

Notaries

Complaints & Disputes

The complaints officer for the Notarial Profession at Kienhuis Legal for the Enschede office is Matthijs van Rozen and for the Utrecht office is Allard Schuering.

Our office does everything in its power to provide you with the best possible service. However, it may happen that you are dissatisfied with a certain aspect of our services. In that case, our office has a complaints procedure. An elaboration of this complaints procedure can be found here.

When making use of this scheme, you have the right to ask the Royal Dutch Association of Notaries for mediation. In addition, the Complaints and Disputes Procedure for the Notarial Profession applies to our services. You can submit problems to the Disputes Committee for the Notarial Profession if the solution provided by Kienhuis Legal N.V. does not lead to satisfaction.

In that case, the Notarial Disputes Committee Regulations apply; these regulations can be requested from the secretary of the committee at P.O. Box 90600, 2509 LP The Hague. See also www.knb.nl and www.degeschillencommissie.nl.

Depending on the type of complaint, you can submit a formal complaint to the Chamber of Notaries. For more information about this procedure, see www.knb.nl.

Royal Dutch Notarial Association:

P.O. Box 160202500 BA The Hague 

T (070) 330 71 11 

F (070) 360 28 61

Insurer:

Allianz Benelux N.V.

p/a Aon

Capacitatorweg 54 

1014 AX Amsterdam